Item support is an Envato initiative and is not controlled by Basix or any other Author on Envato. The idea is that you get lifetime FREE updates (that includes new features) and therefor need to renew support. We simply can not update your item free of charge for life and support you free for life, in business this is simple not feasible.
In other words, If your car needs a service and your service plan expired would you complain to the mechanic that it should not cost anything? Think about it...Essentially, here, you buy a car, when a new model comes out you get it for free and you get to keep the old one! So all we ask is that you renew your service plan...
Thank you for your understanding.