BEFORE YOU CREATE A TICKET, READ BELOW:

Make sure you are running NEX-Forms version 7.2.3 or later.

Make sure you are running add-on versions 7.2 or later

This is the updating procedure for plugin and add-ons: http://basixonline.net/nex-forms-documentation/installation/#3 (if you have an elements account download the latest from Envato Elements)

Please follow these steps:

1. Download the plugin from http://codecanyon.net/downloads 

2. Deactivate and uninstall the version you currently have.  

3. Install and activate the version you downloaded from the above link.   

Please do not download the plugin from you WordPress plugins page and always download it form CodeCanoyn (http://codecanyon.net/downloads). 

NOTE: 

When updating as per above...your Data, forms, settings will always remain as is. We will never let an update mess with work already done!

IMPORTANT!!!

After updating...If you have a spinning icon on the dashboard hit CTRL+F5 and/or CTRL+SHIFT+R to refresh your browser cache. Also do the same on the front-end (where you see a form on your website)

Kind regards  
Basix

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Dear Valued Buyer

We try to aim to answer all question within 24 working hours. Please take note we are in timezone UTC+2 and this can result in later reply times depending where you are.

BEFORE SUBMITTING A TICKET: 
Check out the documentation: http://basixonline.net/nex-forms-documentation/

Support for our items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

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