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Dear Valued Buyer

We aim to answer all question within 12-24 working hours. Please take note we are in time zone UTC+2 and this can result in later reply times depending on your location time zone.

BEFORE SUBMITTING A TICKET: 
- Have a look at the NEX-Forms Documentation: https://basixonline.net/nex-forms-docs/
- Check out our help articles: https://basix.ticksy.com/articles/

Support for our items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

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  Featured Articles

FREE Add-ons Claim You can now get all the add-ons from here: http://basixonline.net/nex-forms-wordpress-form-builder-demo/nex-forms-free-a ... Read Article License not registering. Please update the plugin to the latest version to resolve this issue. See Update Procedure Read Article Form not Saving (WordFence Fix) OPTION 1:  Whitelist your own IP address in your WordFence Firewall.  Go to WORDFENCE->FIREWALL -> Cli ... Read Article PayPal PRO Client ID and Secret Key Setup 1. Make sure your account is set to a business account on your normal PayPal account: https://www.paypal.com/za/home&nbs ... Read Article
Submitting a Form results in a page with 0 This error comes from a JavaScript error on the Page. Please see below how to troubleshoot 3rd party issues: 1. G ... Read Article How do I get updates and is it free? Log into your envato/codecanyon account and go to downloads. Tick the box corresponding with the item to receive email notifi ... Read Article Will an update effect my current data? No. Your Settings, forms and submissions and any related data will remain in tact when updating. Read Article I am not receiving emails Try and switch your email method. 1. Go to your wordpress admin2. Go to NEX-Forms->Global settings3. Change the email meth ... Read Article
Update Procedure Please follow these steps to update: 1. Download the plugin from http://codecanyon.net/downloads 2. Deactivate and ... Read Article